Embark on a career as a Tourist Information Officer and be the ultimate guide to South Africa's hidden gems!
If you love to travel and share your knowledge, the Occupational Certificate in Tourist Information is your ticket to a rewarding career in tourism. This qualification equips you with the skills to work in visitor information centers and assist tourists in exploring South Africa's many attractions.
You'll learn how to promote local tourism, use digital tools to manage bookings, and create tailored itineraries.
With a focus on organisational and customer service skills, this programme will prepare you to become a professional Tourist Information Officer, ready to deliver exceptional service and showcase the country's rich culture.
Who should attend?
This programme is ideal for individuals who:
- Are passionate about travel and tourism
- Enjoy helping others and providing excellent customer service
- Want to work in visitor centres, travel agencies or tourism offices
- Are looking to enter the tourism industry or grow into senior roles
Career Opportunities
With this qualification, you can kickstart your career as:
- A Tourist Information Officer in visitor centres across South Africa
- A Travel Advisor assisting tourists with bookings and itineraries
- A Tourism Officer promoting local attractions and services
- A Tourist Assistant supporting exhibitions and special events
- A Travel and Tourism Advisor in agencies or hospitality settings
- A Tourism Coordinator managing travel logistics and customer service
Course Outline
Download our comprehensive fact sheet for full details.
Knowledge Modules:
- South Africa as a travel destination
- Selling products
- Office protocol, deportment and etiquette
- Local tourism destinations, attractions and itinerary planning
- Introduction to Tourism
- Basic business calculations
- End User Computing
- Business communication and customer services
- Social media and digital literacy
- Reception services
- Map work and itineraries
- Introductory Project Management
- Exhibition and special events
- Ready for work standards
- Develop and update tourism industry knowledge
Practical Modules - Hands-on Learning
- Address protocol requirements
- Plan and develop culturally appropriate tourism operations
- Prepare, install and dismantle exhibition elements
- Source and provide destination information and itinerary for customer
- Manage, and assist in the administration and clerical support of office resources to facilitate the smooth and effective procurement of physical resources and services within the unit
- Prepare quotations
Workplace Experience Modules - Real World Practice
- Research, design and sell local travel and tourism-related packages, products and services
- Apply ready for work standards to everyday work activities
- Handle customer and client’s queries and liaison in a Travel Information Centre
- Operate an online information system for tourism related information
- Processing reservations and issuing documentation
Accreditation and Certification
This Occupational Certificate is accredited by the Quality Council for Trades & Occupations (QCTO).
Successful students will achieve a nationally recognised Occupational Certificate: Tourist Information Officer (SAQA ID 101865 at NQF Level 5)
Entrance Requirements
- NQF Level 4 with Communication
- All classes and assessments are conducted in English