Get the confidence and skills to succeed in the varied and busy role of an Executive Personal Assistant (PA). You will learn how to perform general office administration functions, make appointments, organise and manage meetings and events, make travel arrangements and use the computer effectively in carrying out your duties.
You will also learn how to deal professionally with management, customers and suppliers.
Entrance Requirements
- Knowledge, comprehension and application of English at Grade 10 or equivalent
- Basic computer and keyboard skills (including Windows, Word and Excel basics) or completion of the UniCollege Programme in Computer Skills for Windows & Office
Who should attend?
- Those who thrive when working under pressure and have good organisational skills and attention to detail
- Those who want a career as an Executive PA or management assistant
- Current receptionists, personal assistants, secretaries and office administrators who want to improve their effectiveness and career prospects
Course Outline
Office Administration
- Understanding the business and office environment
- Storage and retrieval systems
- Co-ordinating meetings
- Business correspondence
- Office equipment
- Office supplies and stock control
- Financial and banking procedures
Travel arrangements & event organisation
- Planning and organising a travel itinerary
- Making car rental, hotel and flight bookings
- A checklist for event planning
- Working with suppliers in the events industry
- Hosting an event
- Event etiquette – do’s and don’ts
Microsoft Office & Touch Typing
- Touch typing: keyboard skills, speed and accuracy
- MS Windows
- MS Word
- MS Excel
- MS PowerPoint
Accreditation and Certification
Upon successful completion of the programme and internal assessments, learners will be awarded:
- The UniCollege Short Programme Certificate in Office Administration*
- The UniCollege Short Programme Certificate in Microsoft Office Fundamentals
- The UniCollege Learning Programme Certificate in Executive Personal Assistant*
*Endorsed by the Chartered Institute of Business Management (CIBM)