General Manager Public Service

Full-Time

Start your leadership career as a General Manager in Public Service, leading with Purpose and Policy!

Lead with purpose in the public sector with the Occupational Certificate in Public Service Management. This qualification is for those passionate about driving operational excellence within government departments. You’ll gain the strategic, managerial, and technical skills necessary to lead teams and manage resources effectively.

The programme focuses on implementing departmental strategies, overseeing human and financial resources, and ensuring operations align with government policies.

This qualification prepares you to become a competent and confident public service manager, ready to take on leadership roles at all levels of government.

Who should attend?

This qualification is ideal for:

  • Current public service employees in supervisory or junior management roles
  • Individuals with experience in administration or operations within government
  • Professionals from the private sector seeking to transition into public service management
Career Opportunities

With this qualification, you can kickstart or advance your career as:

  • A General Manager in national, provincial or local government departments
  • A Unit Manager overseeing operations, resources and ICT systems
  • A Public Sector Strategist implementing departmental plans
  • A Middle Manager in public administration
  • A Policy Implementation Officer ensuring alignment with government frameworks
Course Outline

Download our comprehensive fact sheet for full details.

Knowledge Modules - Theory

  • Business Communication
  • Human Resource Management
  • Principles of maintaining interpersonal relations
  • Benefits and Conditions of Service
  • Promote occupational health and safety in the workplace
  • Government Systems
  • Using Technology Effectively and Efficiently to Meet Public Service Requirements

Practical Modules - Hands-on Learning

  • Implement a departmental strategic plan at unit level
  • Manage the resources at unit level
  • Manage information, communication and technology (ICT) at unit level

Workplace Experience Modules - Real World Practice

  • Operational Plan processes and procedures at unit level
  • Resource processes and procedures at unit level
  • ICT processes and procedures at unit level
Accreditation and Certification

This Occupational Certificate is accredited by the Quality Council for Trades & Occupations (QCTO).

Successful students will achieve a nationally recognised Occupational Certificate: General Manager Public Service (SAQA ID 118791 at NQF Level 6)

Entrance Requirements
  • NQF Level 4 with Mathematical Literacy
    OR
  • Four years’ supervisory experience in the Public Service
  • All classes and assessments are conducted in English