Develop your skills as a Business Administrator and launch your career.
If you thrive in a structured environment and have an eye for detail, the Occupational Certificate in Office Administration is your launchpad to a successful career in business operations.
This qualification provides the essential skills in administration, communication, and coordination needed to ensure any office runs smoothly. You'll get hands-on experience in areas like customer service, project coordination, procurement, marketing and digital literacy.
This programme prepares you to be a highly competent administrator, ready to manage office systems and contribute to the overall success of an organisation.
Who should attend?
This programme is ideal for:
- School leavers with a passion for business and organisation
- Individuals seeking a career change into administration
- Employees wanting to formalise their experience with a qualification
- Anyone interested in working in HR, marketing, finance or public relations departments
Career Opportunities
With this qualification, you can kickstart your career as:
- An Office Administrator in corporate, government or NGO settings
- An Administrative Assistant supporting executive teams
- A Client Services Coordinator managing customer relationships
- A Tender Evaluation Coordinator in procurement departments
- A Marketing and PR Support Officer
- A Project Assistant managing office-based initiatives
- A Human Resources Support Administrator
- A Planning Support Officer or Site Clerk
- A Supervisor of clerical and administrative staff
Course Outline
Download our comprehensive fact sheet for full details.
Knowledge Modules - Theory
- Effective office administration and management
- Business communication and customer services
- Office protocol, deportment and etiquette
- Apply End User Computing
- Social media and digital literacy
- Introductory project management
- Computerised Project Management
- Basic business calculations
- Resource and procurement management
- Tender and procurement processes and procedures
- Document management and record keeping
- Staffing and people support
- Principles of the NQF in relation to Skills development and Workplace Skills Plan administration
- Public relations, marketing and advocacy
- Ready for work standards
Practical Modules - Hands-on Learning
- Communication and effective customer relationships
- Manage, coordinate and assist in the administration and clerical support of resources
- Assist in the administration and preparation of the process of tendering of contracts
- Manage meetings
- Payroll processing and pay administration
- Support the recruitment, selection and induction of staff
- Classify, identify, register, track and dispose of records and information
- Assist in the administration and preparation of the Workplace Skills Plan (WSP)
- Provide administrative support to Marketing/Public relations division
- Prepare, install and dismantle exhibition elements
- Manage a small project
Workplace Experience Modules - Real World Practice
- Perform administrative and meeting support functions
- Handle customer and client’s queries and liaison in an office
- Marketing/Public relations and administrative support
- Assist in planning and coordinating at least two special events/conferences
- Procure and allocate resources
- Solicit tender offers in terms of a set of procedures
- Manage a paperless office
- Supervision and training of administration staff
- Assist in developing a Workplace Skills Plan according to employee training needs
- Apply ready for work standards to everyday work activities
Accreditation and Certification
This Occupational Certificate is accredited by the Quality Council for Trades & Occupations (QCTO).
Successful students will achieve a nationally recognised Occupational Certificate: Office Administrator (SAQA ID 102161 at NQF Level 5)
Entrance Requirements
- A minimum of NQF Level 4 with Communication
- Recognition of Prior Learning (RPL) may apply
- All classes and assessments are conducted in English