Business Administrator

Full-Time

Develop your skills as a Business Administrator and launch your career.

If you thrive in a structured environment and have an eye for detail, the Occupational Certificate in Office Administration is your launchpad to a successful career in business operations.

This qualification provides the essential skills in administration, communication, and coordination needed to ensure any office runs smoothly. You'll get hands-on experience in areas like customer service, project coordination, procurement, marketing and digital literacy.

This programme prepares you to be a highly competent administrator, ready to manage office systems and contribute to the overall success of an organisation.

Who should attend?

This programme is ideal for:

  • School leavers with a passion for business and organisation
  • Individuals seeking a career change into administration
  • Employees wanting to formalise their experience with a qualification
  • Anyone interested in working in HR, marketing, finance or public relations departments ​
Career Opportunities

With this qualification, you can kickstart your career as:

  • An Office Administrator in corporate, government or NGO settings
  • An Administrative Assistant supporting executive teams
  • A Client Services Coordinator managing customer relationships
  • A Tender Evaluation Coordinator in procurement departments
  • A Marketing and PR Support Officer
  • A Project Assistant managing office-based initiatives
  • A Human Resources Support Administrator
  • A Planning Support Officer or Site Clerk
  • A Supervisor of clerical and administrative staff
Course Outline

Download our comprehensive fact sheet for full details.

Knowledge Modules - Theory

  • Effective office administration and management
  • Business communication and customer services
  • Office protocol, deportment and etiquette
  • Apply End User Computing
  • Social media and digital literacy
  • Introductory project management
  • Computerised Project Management
  • Basic business calculations
  • Resource and procurement management
  • Tender and procurement processes and procedures
  • Document management and record keeping
  • Staffing and people support
  • Principles of the NQF in relation to Skills development and Workplace Skills Plan administration
  • Public relations, marketing and advocacy
  • Ready for work standards

Practical Modules - Hands-on Learning

  • Communication and effective customer relationships
  • Manage, coordinate and assist in the administration and clerical support of resources
  • Assist in the administration and preparation of the process of tendering of contracts
  • Manage meetings
  • Payroll processing and pay administration
  • Support the recruitment, selection and induction of staff
  • Classify, identify, register, track and dispose of records and information
  • Assist in the administration and preparation of the Workplace Skills Plan (WSP)
  • Provide administrative support to Marketing/Public relations division
  • Prepare, install and dismantle exhibition elements
  • Manage a small project

Workplace Experience Modules - Real World Practice

  • Perform administrative and meeting support functions
  • Handle customer and client’s queries and liaison in an office
  • Marketing/Public relations and administrative support
  • Assist in planning and coordinating at least two special events/conferences
  • Procure and allocate resources
  • Solicit tender offers in terms of a set of procedures
  • Manage a paperless office
  • Supervision and training of administration staff
  • Assist in developing a Workplace Skills Plan according to employee training needs
  • Apply ready for work standards to everyday work activities
Accreditation and Certification

This Occupational Certificate is accredited by the Quality Council for Trades & Occupations (QCTO).

Successful students will achieve a nationally recognised Occupational Certificate: Office Administrator (SAQA ID 102161 at NQF Level 5)

Entrance Requirements
  • A minimum of NQF Level 4 with Communication
  • Recognition of Prior Learning (RPL) may apply
  • All classes and assessments are conducted in English